Driving Conditions & Road Access

For the safety of our passengers, driver and vehicle, pickup and drop-off locations must be accessible by a standard paved public road suitable for the vehicle.

We do not operate on unpaved, flooded, washed-out, hazardous, or otherwise unsuitable roads, including narrow or difficult-to-access barangay roads that may present a safety or vehicle risk.

If a requested destination is not safely accessible, the passenger may be dropped off at the nearest suitable paved location.

Cancellation & Schedule Changes

Travel plans can change, and we understand that. No deposit is required for standard bookings, and when you give us reasonable notice, we will do our best to accommodate changes to your schedule.

Derek will normally contact you several days to a week before your trip to confirm your arrangements, followed by another confirmation the day before your scheduled pickup.

If your flight, hotel, itinerary or pickup time changes, please contact Derek on WhatsApp as soon as you know. Early communication allows us to adjust the schedule whenever possible.

Flight Delays & Changes

• For airport pickups, we monitor flight information when available and will make reasonable efforts to accommodate flight delays.
• If your flight is delayed or your travel plans change, please contact Derek as soon as possible.
• First hour of waiting: Complimentary
• After the first hour: ₱1,000 per hour
• Extended waiting is subject to driver availability.

No Deposit Required

• We do not require a deposit for standard bookings. This keeps the booking process simple and avoids unnecessary payment and refund issues.
• If your plans change, simply let us know.

We would much rather adjust your booking than have you worry about losing a deposit.

Confirm Your Itinerary

To avoid mistakes with dates, pickup times, flight numbers and destinations, please send a screenshot or copy of your travel itinerary whenever possible.

This is especially helpful for international travelers, where time zones, date formats and itinerary changes can sometimes create confusion.

No-Shows

If a passenger does not arrive at the agreed pickup location without prior notice and cannot be reached after reasonable attempts to contact them, the booking will be considered a no-show.

Passengers who fail to show up without prior notice will no longer be eligible to book VIP Driver Angeles services in the future.

How to Contact Us

WhatsApp is the preferred method for booking changes, cancellations and schedule updates.

For questions about our cookie practices, please contact us through WhatsApp.