Cancelation Policy
Travel plans don’t always go as planned, and we’ll do our best to accommodate changes. If your flight is delayed, Derek will attempt to reach you before canceling your ride.
If your flight or plans change, WhatsApp Derek immediately.
Flight Delays & Wait Time
- 30-minute grace period after scheduled pickup: free wait time
- Beyond 30 minutes: PHP 300 per hour, up to 5 hours (max PHP 1,500)
- Payment: cash to driver or via PayPal
General Cancellation Windows
- 24+ hours before pick up: 100% refundable or credit, as discussed
- 12–23 hours before pickup: 50% refundable as credit
- 6–12 hours before pickup: 25% refundable as credit.
- No-shows: non-refundable
- If cancellation is due to circumstances beyond your control, credit will be issued as previously agreed.
Refund Options
- Credit your VIP Driver Angeles account for future bookings
- Refund to your credit card
- Return global bank transfer payments via PayPal
Non-Refundable Situations
- Flight delays or cancellations (treated as no-shows unless communicated in advance)
- Border control issues or denied entry
- Cancellations outside the restricted windows
How to cancel
- Please include your booking details and reason for cancellation, then contact us via:
- Phone: +63 992 811 6062
- Email: derek@VIPDriverAngeles.com
- WhatsApp: +63 992 811 6062
Cookies Policy
We use cookies solely to facilitate your reservation process. No emails or personal data are collected for newsletters, marketing, or tracking purposes.
What We Use Cookies For
- Storing your reservation details during your visit
- Ensuring a seamless booking experience
What We Don’t Do
- We do not collect or store email addresses for marketing or newsletters
- We do not use analytics, advertising, or tracking cookies
Your Choices
- You can disable cookies in your browser settings at any time
If you have questions about our cookie practices, please contact us at Derek@VIPDriverAngeles.com.